Shipping & Returns Policy

Thank you for supporting our small business. We’re committed to delivering your extended art frames safely and efficiently, and ensuring you have a smooth experience shopping with us.

Shipping Policy

Processing Times

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please note that during new releases, promotions, or peak periods, processing times may be slightly extended.

Shipping Locations

We currently ship within New Zealand and Australia. We hope to expand to additional regions in the future.

Delivery Timeframes

Estimated delivery times:

  • New Zealand: Up to 5 business days

  • Australia: 5–10 business days

Delivery times are estimates only and may vary due to courier delays or unforeseen circumstances.

Shipping Costs

Shipping rates are calculated at checkout based on your location and order size.

Tracking

All orders are shipped with tracking. Once dispatched, you will receive tracking information so you can monitor your parcel’s progress.

Damaged or Lost Parcels

We take great care in packaging our products to ensure they arrive safely. If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of:

  • The damaged product

  • The packaging

  • The shipping label

We will assess the issue and arrange a suitable resolution.

If your parcel appears lost in transit, please contact us and we will assist in lodging an inquiry with the courier.

Returns Policy

Change of Mind

As a small hobby-based business, we currently do not offer returns for change of mind. Please review product descriptions carefully before purchasing.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of delivery with photos and your order number. Once assessed, we will offer a replacement or refund where appropriate.

Return Conditions

To be eligible for a return:

  • The item must be unused and in its original condition

  • Protective films must not be removed (unless reporting a defect)

  • The product must be returned in its original packaging

Return shipping costs may apply unless the item is confirmed faulty or incorrect.

Contact Us

If you have any questions regarding shipping or returns, please reach out to us via our Contact page. We truly appreciate your support and will always do our best to assist you.